Plain-Language Summary: ClassBet collects only the data needed to run your account, process payments, and comply with regulations. We do not sell your data to advertisers. All data is encrypted. You have the right to access, correct, or request deletion of your information at any time by emailing support@classbet.bet.
01Introduction
ClassBet ("ClassBet", "we", "us", "our") is committed to protecting the personal data of every player who registers and uses our platform at classbet.bet. This Privacy Policy ("Policy") sets out in clear terms what information we collect from you, how we use it, how we keep it secure, and what rights you hold over it.
This Policy applies to all services provided by ClassBet, including sports betting on cricket and football, online casino games, slots, the Aviator game, virtual sports, and any other products available through classbet.bet, whether accessed via a desktop browser or a mobile device.
By registering an account with ClassBet, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, please do not create an account or use ClassBet services. If you have questions at any point, our support team is reachable 24 hours a day at support@classbet.bet.
This Privacy Policy should be read alongside ClassBet's Terms and Conditions and Responsible Gaming policy, both of which form part of your overall agreement with ClassBet.
02Who We Are – Data Controller
ClassBet is the data controller for all personal information collected through the classbet.bet platform. As data controller, ClassBet determines the purposes for which your personal data is processed and the means by which that processing takes place.
For all privacy-related enquiries, requests, or complaints, you can reach ClassBet's designated privacy contact at:
- Email: support@classbet.bet
- Subject line: "Privacy Request – [Your Registered Name]"
- Response time: ClassBet commits to responding to all privacy-related requests within 5 business days.
03Personal Data We Collect
ClassBet collects personal data from you in the following ways: information you provide directly during registration and account use; information generated automatically by your use of the platform; and in limited circumstances, information from third-party payment processors necessary to verify transactions.
3.1 Information You Provide Directly
- Registration data: Full name, date of birth, mobile number, email address (if provided), and preferred payment method.
- Identity verification documents: Where requested, a copy of your CNIC (Computerised National Identity Card) or other government-issued identification.
- Payment information: Details of your Easypaisa, JazzCash, NayaPay, SadaPay, bank account (IBFT), or card number (last four digits only for cards). ClassBet does not store full card numbers on its servers.
- Support communications: Records of messages, emails, or chat conversations you have with the ClassBet support team.
- Responsible gaming preferences: Deposit limits, session limits, self-exclusion requests, and cooling-off period settings you configure.
3.2 Data Collected Automatically
- Device and browser data: Device type, operating system, browser type and version, screen resolution, and language settings.
- IP address and approximate location: Used for fraud prevention and to ensure ClassBet is being accessed from permitted locations.
- Session data: Login timestamps, session duration, pages visited, games played, bets placed, and navigation patterns within the ClassBet platform.
- Cookie data: As detailed in Section 6 of this Policy.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity | Name, DOB, CNIC | Registration form |
| Contact | Mobile number, email | Registration form |
| Financial | Payment method, transaction history | Deposit/withdrawal actions |
| Technical | IP address, device type, browser | Automated – platform logs |
| Behavioural | Games played, bets placed, session length | Automated – platform logs |
| Communication | Support chat transcripts | Customer support interactions |
04How ClassBet Uses Your Data
ClassBet uses your personal data only for specific, legitimate purposes. We do not process your data for any purpose that is incompatible with the reasons for which it was originally collected. The main purposes for which ClassBet processes personal data are:
- Account creation and management: To set up and maintain your ClassBet account, verify your identity, and allow you to log in securely.
- Transaction processing: To process deposits and withdrawals in PKR through your chosen payment method, and to maintain accurate records of all financial transactions on your account.
- Platform operation and game delivery: To provide access to sports betting markets, casino games, slots, Aviator, virtual sports, live cricket scores, and all other ClassBet services.
- Fraud prevention and security: To detect and prevent fraudulent account activity, money laundering, identity theft, and exploitation of ClassBet systems or promotions.
- Responsible gaming compliance: To monitor betting patterns for signs of problem gambling behaviour, apply deposit limits and self-exclusion settings you have requested, and intervene proactively where our systems detect risk.
- Regulatory compliance: To meet anti-money laundering (AML) obligations, retain transaction records as required, and respond to lawful requests from regulatory authorities.
- Customer support: To respond to your enquiries, resolve complaints, and provide assistance with your ClassBet account.
- Platform improvement: To analyse aggregated, anonymised usage data to improve ClassBet's products, fix technical issues, and enhance the overall player experience.
- Service communications: To send you important account-related notifications such as deposit confirmations, withdrawal updates, and Terms changes. ClassBet does not send unsolicited marketing emails unless you have opted in.
05Legal Basis for Processing
ClassBet processes your personal data on the following legal grounds, depending on the specific processing activity:
- Contract performance: Processing your registration data, transactions, and gameplay is necessary to fulfil the contract between you and ClassBet as set out in the Terms and Conditions.
- Legal obligation: ClassBet is required by law to retain certain transaction records, conduct identity verification for AML purposes, and respond to regulatory requests. This processing is mandatory.
- Legitimate interests: ClassBet processes certain data – including fraud detection signals and aggregated platform analytics – on the basis of legitimate interests, provided those interests are not overridden by your privacy rights.
- Consent: Where ClassBet sends optional marketing communications or uses non-essential cookies, we rely on your explicit consent, which you can withdraw at any time.
06Cookies & Tracking Technologies
ClassBet uses cookies and similar technologies on the classbet.bet website. A cookie is a small text file stored in your browser that helps ClassBet recognise your device and remember your preferences between visits.
Types of Cookies ClassBet Uses
- Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security cookies that prevent cross-site request forgery. These cannot be disabled.
- Functional cookies: Remember your preferences such as language settings, preferred bet sizes, and game lobby filters. Disabling these may reduce your ClassBet experience.
- Analytics cookies: Collect anonymised data about how players navigate the platform, which pages load slowly, and where errors occur. This data is used solely to improve ClassBet. No individual player is identified in analytics reports.
- Security and fraud prevention cookies: Help ClassBet identify unusual login patterns or suspicious account activity, protecting your account from unauthorised access.
ClassBet does not use third-party advertising cookies or behavioural tracking cookies that follow you across other websites. You can manage or delete cookies through your browser settings. Note that disabling essential cookies will prevent ClassBet from functioning correctly.
07Third-Party Data Sharing
ClassBet does not sell, rent, or trade your personal data with any third party for marketing or commercial purposes. Full stop. Your personal data is shared only in the following specific, necessary circumstances:
- Payment processors: ClassBet shares transaction details with Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners strictly to process your deposits and withdrawals. These processors handle your data under their own privacy policies and are not permitted to use it for any other purpose.
- Identity verification services: In cases where ClassBet is required to verify your identity, a secure, encrypted copy of your CNIC may be shared with a regulated identity verification service. The verified result is retained; the document copy is deleted once verification is complete.
- Game and technology providers: ClassBet's casino, slots, and other game products are powered by licensed third-party providers. These providers receive only the minimum data required to deliver the game – typically a pseudonymous player ID and bet amount. They do not receive your name, CNIC, or payment details.
- Regulatory and legal authorities: ClassBet will disclose personal data to regulatory bodies, law enforcement agencies, or courts when required to do so by a lawful legal obligation. ClassBet will only share the minimum data necessary to comply with such requests.
No advertising sharing: ClassBet has never shared player data with advertising networks, social media platforms, or data brokers, and has no intention of doing so. Your ClassBet account information will never appear in a targeted advertising campaign.
08Data Security Measures
ClassBet takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it from unauthorised access, loss, alteration, or disclosure:
- 256-bit SSL encryption: All data transmitted between your device and classbet.bet is encrypted using industry-standard TLS/SSL. The padlock icon in your browser confirms this connection is secure.
- Password hashing: ClassBet passwords are stored as one-way cryptographic hashes. ClassBet staff cannot view your password, and even in the theoretical event of a data breach, your password would not be exposed in readable form.
- Access controls: ClassBet systems are accessible only to authorised personnel on a strict need-to-know basis. All staff with data access are subject to confidentiality obligations.
- Regular security audits: ClassBet conducts periodic security assessments of its infrastructure to identify and remediate vulnerabilities before they can be exploited.
- Fraud monitoring: Automated systems monitor for unusual account activity, multiple failed login attempts, and suspicious transaction patterns, triggering alerts for manual review.
While ClassBet takes all reasonable precautions, no internet-based platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, ClassBet will notify affected players without undue delay and will take immediate steps to contain the breach and strengthen affected systems.
09How Long We Retain Your Data
ClassBet retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:
- Active account data: Retained for the full duration of your active ClassBet account, plus a minimum of five years after account closure, to comply with AML record-keeping obligations.
- Transaction records: Financial transaction history is retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping requirements.
- Identity verification documents: Retained for the duration required by applicable regulations, typically five years from the date of verification or account closure, whichever is later.
- Support communications: Chat logs and email correspondence are retained for up to two years from the date of the interaction, to allow ClassBet to resolve disputes and improve service quality.
- Analytics data: Anonymised, aggregated analytics data may be retained indefinitely as it contains no personal identifiers.
When data is no longer required, ClassBet deletes or anonymises it in a secure manner. You can request early deletion of your data subject to the limitations described in Section 10 below.
10Your Privacy Rights
As a ClassBet player, you have the following rights in relation to your personal data. To exercise any of these rights, email ClassBet at support@classbet.bet with the subject line "Privacy Rights Request" and include your registered mobile number for verification. ClassBet will respond within 5 business days.
Right of Access
Request a copy of all personal data ClassBet holds about you. We will provide this in a readable format within 5 business days.
Right to Correction
Request correction of inaccurate or outdated personal data on your ClassBet account. Some corrections may require verification documents.
Right to Erasure
Request deletion of your personal data. Note: data required for AML compliance or active legal obligations cannot be deleted until the relevant retention period has expired.
Right to Object
Object to specific processing activities where ClassBet relies on legitimate interests as its legal basis. ClassBet will review the objection and cease processing if it is upheld.
Right to Portability
Request your personal data in a structured, machine-readable format so you can transfer it to another service provider if you choose.
Right to Restrict Processing
Request that ClassBet temporarily restricts processing of your data while a correction request or objection is being reviewed.
11Minors – Under 18
ClassBet services are strictly for adults aged 18 and over. ClassBet does not knowingly collect personal data from anyone under the age of 18. Registration asks for your date of birth, and ClassBet may request CNIC verification at any time to confirm age.
If ClassBet discovers or is informed that a registered account is held by a person under 18, the account will be immediately suspended, all balances will be frozen, and the matter will be investigated. Any winnings accrued by an underage user will be forfeited in accordance with the Terms and Conditions.
If you believe a minor has accessed ClassBet: Please contact us immediately at support@classbet.bet. ClassBet takes underage gambling extremely seriously and will act on any such report without delay.
12Changes to This Privacy Policy
ClassBet may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When material changes are made, ClassBet will notify registered players by email to the mobile number or email address on their account at least 7 days before the changes take effect.
The current version of this Policy is always accessible from the link in the ClassBet website footer. The effective date at the top of this page shows when it was last revised. If you continue using ClassBet after a Policy update takes effect, you are deemed to have accepted the revised Policy.
If at any point you disagree with the updated Privacy Policy, you have the right to close your ClassBet account and request deletion of your data, subject to mandatory retention obligations described in Section 9.
13Contact ClassBet About Privacy
For any questions, concerns, or requests relating to this Privacy Policy or ClassBet's data practices, please contact us through any of the following channels:
- Email (privacy requests): support@classbet.bet – subject line: "Privacy Request"
- Live Chat: Available 24/7 within your ClassBet account dashboard
- Response commitment: All privacy-related emails are responded to within 5 business days. Live chat requests are typically addressed within 1 hour.
ClassBet takes privacy complaints seriously. If you feel your concern has not been adequately addressed, you may also contact the relevant data protection authority in your jurisdiction. ClassBet will cooperate fully with any such authority in relation to privacy matters.